Frequently Asked Questions (FAQ)

Are your Pokémon cards authentic?

Yes. Every card and sealed product we sell is 100% authentic. We carefully inspect and verify all inventory before listing it for sale.

What types of products do you sell?

We offer three main categories:

• Raw Singles – Ungraded Pokémon cards.

• Graded Slabs – Professionally graded cards from PSA, BGS, and CGC.

• Sealed Products – Factory-sealed booster boxes, Elite Trainer Boxes (ETBs), booster packs, tins, and collection boxes.

How do you determine card condition?

Raw cards are evaluated using industry-standard conditions such as Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), or Damaged. We strive to provide accurate descriptions and clear photos for every listing.

Are graded cards guaranteed?

Yes. Graded cards are authenticated and encapsulated by the grading company listed in the product description. Please review the provided photos before purchasing, as grades cannot be changed once assigned.

How quickly do you ship orders?

Most orders are processed and shipped within 1–2 business days after payment has been received.

Do you ship internationally?

Yes. We ship to customers worldwide. Shipping costs and delivery estimates are calculated during checkout based on your location.

How are orders packaged?

We take great care in packaging every order:

• Raw singles are shipped in protective sleeves and top loaders or semi-rigid holders.

• Graded slabs are wrapped with protective cushioning and shipped in sturdy boxes.

• Sealed products are securely packaged to help ensure they arrive in excellent condition.

Can I return my order?

Returns are accepted only if an item arrives damaged, incorrect, or significantly different from its description. Please contact us within 7 days of delivery with photos so we can assist you.

Opened sealed products cannot be returned.

Can I cancel my order?

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Do you buy Pokémon card collections?

Yes! We are always interested in purchasing Pokémon collections, including raw singles, graded cards, sealed products, and complete collections.

Please contact us with photos and details of your collection for a review.

Do you restock sold-out items?

Whenever possible, yes. We regularly source new inventory and add fresh products to our store. Follow us on Instagram @CollectAllDayUS to stay updated on new arrivals and restocks.

How can I contact you?

If you have any questions before or after placing an order, please contact us through our Contact page. We'll respond as quickly as possible and are always happy to help.